DT
Douglas T
1 reviews | Active since Mar 2009
04 Oct 2017, 11:43
NO OFFICIAL RESPONSE
I reported a burst water pipe in my roof to ABSA insurance on Friday 08 September 2017. Assessor came to do a report on the burst pipe and damage to the ceilings. after no responce I contacted the insurance call center and was told that because the pipes where corroded I need to get my own plumber as no payment would be made. No clarity on payment to damages caused to the ceilings. Contacted the call center on 12 September and was told no payment would be made for the damaged ceilings. Received an email the next day to confirming claim number and that Thabiso Chaka would be handling my claim. Was unable to get hold of Thabiso after numerous attempts to get clarity on the non payment of the damaged ceilings. I have up to today 4 October 2017 still not received any official response from ABSA on the non payment and reasons why my claim was rejected.
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Replies (3)
Absa's replyOfficial
04 Oct 2017, 16:49Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Oct 2017, 16:49
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
DT
Douglas T's updateReviewer Update
05 Oct 2017, 10:17Hi Nthabiseng
My ID no: ***. If I had not contacted the call centre myself I would not know the outcome. I received two emails to give me my claim no (332035) and that a consultant was appointed to the case. First was Thabiso Chaka and then Ntshepuoa Makgale. Nothing further was heard from them. Ive banked with ABSA all my life and this kind of service is not acceptable for one of the top banks in the country.
Regards
Douglas Du Toit
DT
Douglas T's update05 Oct 2017, 10:17
Reviewer Update
Hi Nthabiseng
My ID no: ***. If I had not contacted the call centre myself I would not know the outcome. I received two emails to give me my claim no (332035) and that a consultant was appointed to the case. First was Thabiso Chaka and then Ntshepuoa Makgale. Nothing further was heard from them. Ive banked with ABSA all my life and this kind of service is not acceptable for one of the top banks in the country.
Regards
Douglas Du Toit
Absa's replyOfficial
05 Oct 2017, 11:34Thank you
Best regards,
Absa's reply05 Oct 2017, 11:34
Official
Thank you
Best regards,