MG
Marlize G
1 reviews | Active since Jan 2015
02 Aug 2021, 18:24
No Notifications For Duplicate Debits?
Why is it that ABSA continues to fail spectacularly at basic service delivery? A service provider double debited me this month, and yet again, no notification for the duplicate transaction was received, for an amount in excess of R1000. This isn't a first either - isn't this why the service exists? To highlight & prevent ********** transactions? Do better, ABSA. It seems lately there isn't a month that goes by without service failures on your end.
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Absa's replyOfficial
03 Aug 2021, 09:36Dear Marlize de Graaf Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply03 Aug 2021, 09:36
Official
Dear Marlize de Graaf Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
Best regards,