LM
Leeveshni M
1 reviews | Active since Aug 2013
14 Mar 2024, 15:34
No movement on claim
My claim was logged on the 28th of February, to date no one has contacted me to even send a contractor out. I even escalated as per their escalation matrix and no response, literally the worst insurer ever.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
15 Mar 2024, 14:47Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.We are currently experiencing system challenges. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply15 Mar 2024, 14:47
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.We are currently experiencing system challenges. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,