No money dispersed at Goodwood 711 ATM

Item: Absa
Rating: 1
Author: Marsello M

Hi,

I attempted to make a withdrawal from dollars to Rand at a Absa ATM in Goodwood.

The amount was R4000 in Rands. After seeing that the conversion rate was too low I canceled the tansaction and got my card back.

I went to another ATM and dispersed $500 which is R7100 and was successful.

I got home and saw that the R4000 was deducted from my account, despite canceling the transaction!!

The money withdrawn was for rent. I was told to wait 5 business days for the funds to return to my account.

Nobody at Absa can help me and in total dispare and genuinely need help.

Why do ATMs do this??? This is not the first time this has happened to someone with the exact same scenario. And it seems that Absa just brushes off incidents like this.

Helpful (0)

Replies (1)

Absa's replyOfficial

07 Oct 2021, 12:22

Dear M****llo

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.

I look forward to being of service to you.

Vanessa Crowe

Absa's reply07 Oct 2021, 12:22

Official

Dear M****llo

I look forward to being of service to you.

Vanessa Crowe