No luck with Absa online

I have recently done a sim swap on my cell phone. When I tried to do my internet banking on my phone it prevented me from doing so because of the sim swap. They gave me a number to phone. I then had to answer some security questions but according to the computer I failed. I then had to take of from work to go to my nearest Absa branch that took me 30min to get there. There they send an email to request to unlock me but it will take 3 to 4 hours to implement. It is now 8 hours and I still get the same message. Why why why????????