TR
Thomas R
1 reviews | Active since Mar 2009
04 Mar 2022, 07:56
NO LEADERSHIP AT ABSA STOCKBROKERS!
There is a clear lack of leadership and management at ABSA Stockbrokers. On 23 February I emailed them with a request. They did not respond. On the 25th I again sent an email..... no response. Today is 4 March and they still did not respond at all. The funny thing is more than a year ago the exact same thing happened and I first had to complain here before they woke up. ABSA Stockbrokers, at least TRY to get better and not stagnate in pathetic service delivery! And DO NOT phone me. If I wanted to speak to you on the phone then I would have phoned you in the first place.
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Replies (1)Absa's replyOfficial
04 Mar 2022, 10:54Dear Thomas Reid Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Absa's reply04 Mar 2022, 10:54
Official
Dear Thomas Reid Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
