No lacklustre service from their Complaints line

To loose your employment (and be without employment for four months) is daunting and very emotional and during this time you want to your bank to stand by you and help you (as far as legally possible).

Having worked in banking before I knew that I had to keep Absa up to date on the payment of my exposure with them and even though this was done Andre from their AVAF collections is ill equip to deal with people that want to do the right think and continuously threaten to repossess the car although there was only one missed payment. I referred the matter, after a very emotional call with Andre, to the Absa complaints line and my case worker phoned me a few days later.

What an AMAZING EXPERIENCE! Christal Vergie gave me a call and said that Andre initially didn't want to accept any offers but that she referred it "higher up" and eventually came back with a 50% payment and then we can renegotiate the moment my UIF payments came in.

Two weeks later my UIF funds came in and my car is paid up to date. I've secured employment and my payments will now continue normally thanks to Christal that didn't take lacklustre service from Andre.