No joy with email communication

I recently paid off my car with Absa and sent an email to *** to get the registration papers. On the 10/03/2023 I sent an email and received a response on the 15/03/2023 from Leah Lehari requesting for: ID number, Name, Cell number, Address, Car model and make which I sent through, to no further feedback. On the 27/03/2023 I followed up again and received and email 31/03/2023 from Louren Fikile Nkana requesting the same information previously requested which I sent it AGAIN. I then followed up on the 13/04/2023 and received an email 19/04/2023 from Nontozimbi Nonkonyana requesting for the same information AGAIN, at this stage a refuse to send my information again. please have an agent email me when I can expect my registration papers via registered post. Please communicate via email as I am unable to hear over the phone.