MI
MaryAnne I
1 reviews | Active since Mar 2019
06 Dec 2020, 20:14
No joy with Absa as atm swallowed my R5000
Last week, I deposited approximately R5000 into the Shallcross Ridge Branch at Shallcross, and the machine swallowed my money. I got the reciept saying that the transaction failed but my money was not returned.
I was making this transaction on behalf of my company, as I do every week. I contacted the number displayed on the atm.
I reported it to the Chatsworth branch and my money has still not been returned. I think this is ridiculous as it is a lot of money. I would like my money returned as soon as possible please.
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Absa's replyOfficial
07 Dec 2020, 10:51Dear MaryAnne Isaac Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Dec 2020, 10:51
Official
Dear MaryAnne Isaac Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care