No joy from ABSA Home Insurance

I would like to know why Absa Home Insurance gives contracts to people that cannot do the job. I have now waited 6 weeks to get and alarm replace and for it to work properly. I was told to phone the company that supply the alarm and when I did that they told me they don't deal with public. What a terrible service. I have made so many phone calls I cannot even remember how many I have made. I was give the claim managers number and it goes to voice mail - why am I not surprised and further to that his voice mail box is full so you can't leave a message. What I want to know from ABSA who is going to fit the bill if my property gets broken into because of their shoddy service. ENOUGH!