SV
Sonja V

1 reviews | Active since Mar 2009

11 Jul 2019, 12:13

NO INTEREST IN LOYAL CUSTOMER FOR MORE THAN 30 YEARS

<p>I have been with ABSA for more than 30 years. I app**** for a loan over my immovable property. A valuation was done of which the costs of more than R7000.00 was debited to my account only to have the most bizarre reasons been given for not approving my loan. This is not acceptable and I am in the process of moving my accounts to another bank. All they did was making more money out of me with the valuation and then giving me a cold shoulder. ABSA will rather make a quick bug out of a customer then trying to keep the customer. Johanna van Niekerk never came back to me, I always had to send numerous messages to her before she eventually took the time to reply. No customer service exists in ABSA and also no loyalty towards their customers.</p>

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Replies (2)
Absa
Absa's reply11 Jul 2019, 22:11
Official
 
Dear Customer
 
 Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
 
 Kind regards 


 Daphne le Grange 

Specialist Case Manager 

Customer Value Management 

SV
Sonja V's update10 Oct 2019, 12:25
Reviewer Update
No assistance was provided. Promised to come and see my husband, but that did not transpire.