No intention of helping anyone, no customer skills

Went today to Absa at Centurion in 1263 Heuwei Street cash a cash cheque at the teller after 15 min standing and waiting the teller tells me that he has to informed the Manager Linda as he needs permission to cash my cheque of R 80000.00 upon returning with Linda they both realize that they have lost the cheque and go back looking for it they found the cheque on the floor i wonder who will pay if it was picked up from someone else but the next Linda tells me they don't have the amount of R80000.00 in the bank and i must go to another bank where the cheque comes from at East Gate my question to her was if they don't even have R80000.00 in the bank to pay me then how can the bank at East Gate pay me she then said the bank is not willing to help me at all, the way i was approached from Linda with plenty of anger coming from her tone of voice she did not even greet me at all just started talking in a higher tone, this is not what i expected ABSA Management to behave, rude , no patients , straight forward take it or get out and bank somewhere else if you dont like it was the attitude she was giving me this person must go back to training on customer relationship or even better fire her