No Integrity !

So my mother took car finance with absa bank in 2019 and insurence with a 3rd party which she has used for years now. Surprisingly this month absa debited her R1600 more on her monthly installment and when we called we were told the R1600 is for insurance. Absa advised they have received notification from the 3rd party informing them that she has cancelled her insurance so they enforced an insurance policy for her without her knowledge . WOW biggest ***** stars ever imagine what nonsense is that?? when we called the 3rd party they were shocked to learn of such and even emailed us confirmation that policy is still active. We have been calling absa to sort this mess and refund my mother and also apologize for the mess they have created but now they have other important clients and have not time for her. I am so disgusted by the conduct of absa no integrity at all!