No initiative and poor service

It took 1h 15 min for me to visit an Absa branch to correct a problem on their computer system! First we had to queue in the cold wind outside, then play musical chairs and move from one to chair to the next. The last 3 seats in the queue were hard bankies, too high for my feet to reach the floor and no back rest. There were 16 people in the line for client services with 2 open stations and only 2 people in the teller line. Why dont they open another desk for client services, use screens or another office??? Absa plse visit Capitec and see how it should be done!! There are many more people in Checkers and all do social distancing, you dont have to place such a huge restriction on the number of people in the bank!!! Do other branches also have such a long waiting period?