No Income due to Covid 19 - No payment holiday from ABSA - Cant't complaint about customer service because there is no service!!!

I called and spoke with Yvette at *** about my no; case c-***5 ( call recorded ) she promised that if I pay today 28/07 /2020 R375.00 my bond will be up to date. And due to the delay from ABSA side. In two weeks they will get back to me. They will consider to reconstruct my bond due to Covid-19. I TOLD HER My situation (case C-***6 was in arrears paid in full ) and told her that it is urgent for August 2020 payment. Her words was.. ”Don’t worry you will only l Be 2 weeks in arrears then and they can still help you “ . I had no feedback no email no reply.

On 24 August 2020 I got mail that the case is closed. Called and spoke to a Lady (can’t spell her name but on record, Cholho) She said my bond is under debt review and placed the call through to Charity . Charity on 24/082020 she said that the Lady who helped) me ..(Cholho) was in the wrong My account is not under Debt Review. She’ll send her an e- mail asking that she must call (Me) the customer. And they must help me. Still no call no reply ..Promises .. Promises from ABSA Here is all the cases that was just ignored …I did all they asked and wanted before any help was to be given with no avail . The account is in arrears first pay you don’t qualify ….R28,432.26 on May 2020 .Then I pay that amount of statement R 28 500.00 The same 09/06/2020 day paid R6350.00 one month in advance for July 20 payment Total R34850.00 . Then I apply for reconstruction relief PLAN covid-19 to find out they made a mistake the arrears was more R36 000.00 and now arrears R375.00 from call centre. Then Paid R400.00 EFT apply again for relief for the fourth month since lockdown started.

ABSA is not helping me at all don’t communicate call back or reply …Just CASE C:OSED !! PS: At Absa, we are committed to giving you exceptional service