No idea what they are doing

On 4 January 2023 I sent the below in email to your Vehicle finance help desk. Today it is 25/01/2023 and no one has responded.

I am querying ABSA debiting an old bank account for my end of December 2022 Car payment.

When I purchased my car in February 2021 I approved a debit order for the monthly payments to go off my Capitec savings account.

On 08/09/2021 I requested for the debit order to be changed to my Nedbank current account.

On 04/07/2022 I requested for the debit order to be changed to a Business account with Mercantile bank.

Debit orders went off the Mercantile bank account as was instructed on 29/08/2022, 28/09/2022, 28/10/2022 and 28/11/2022.

Now suddenly ABSA took the money again from the old Capitec account that it was changed from on 08/09/2021 already.

I want this rectified immediately. I have endless issues with ABSA unable to get their admin side sorted in relation to debit orders.