1 reviews | Active since Jun 2015
No ID, No card, NO acces to Cellphone Banking
I have no words as to how I feel about ABSA now.<br> <br> Long story short, my ID has been ****** along with some other items of mine including my bank card. I then had no choice but to use Cash Send on cell phone banking, as I have no card and no ID or temp ID to get a new card at the bank. I am now waiting for my new ID (Smart ID card) which takes approximately 2 -3 weeks. <br> <br> I have recently learned there is a monthly limit of R1200.00 on Cash Send/Cell phone banking. Out of desperation and wanting to know what is happening, I phoned the call centre. The agent advised me there is nothing they can do and the limit can't be increased, I now have to wait until the new month before I can access the money (without card). <br> <br> Now, I sit with money I can't access (which I need desperately!!) I have no card because I'm waiting for ID (and have no temp ID). <br> <br> What am I suppose to do now???? The new month is still very far! Must I sit back and count down the days before I can get access to my own money? Must my family and I starve to death? Make a loan? (oh no I can't, I don't have a card!) <br> <br> I would really appreciate some feedback as soon as possible.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
