No help with ****mer debit orders

I dealt with a loan company and later found out that it was a **** and I lost money in the process. On 31 January 2024, the ****mers deducted close to R6000 from my account via debit order. I then went to absa and enquired if the funds could be reversed and if they could stop the debit order from going through in future. The consultant just said that they can't and that I should ask the company (****mers) politely if they could stop the debit order and return my money. In otherwords, absa doesn't give a .... about their client's money and account security. There must be something that can be done but it seems like it is just too much effort for them to help.