JL
Johan L

1 reviews | Active since Jul 2016

22 Jul 2016, 13:53

No help with *****

<p>Hi, I am living overseas and somehow someone **********ly opened an account with MTN using my banking details (how this could happen I cannot understand). One amount of approximately R900 was already deducted during the end of June and ABSA (my bank) have up to date not helped me at all (I sent about 5-6 emails to several people including the Contact Centre, Thandeka Madlopha and Beverley Dooling from Bhs branch)</p> <p> </p> <p>They even told me that I should resolve the matter with MTN and they gave MTN my email address so that they could send me the account for the next payment of the ********** MTN account. </p> <p> </p> <p><br />This is unbelievable. Come on ABSA, you are my bank, I have nothing to do with MTN. Stop them deducting from my ABSA account and repay the money wrongly deducted.</p> <p> </p> <p>Regards</p> <p> </p> <p>Johan Lamprecht</p>

0
Replies (3)
Absa
Absa's reply25 Jul 2016, 07:04
Official

Dear Johan


Thank you for bringing this matter to our attention.

We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,

JL
Johan L's update26 Jul 2016, 05:02
Reviewer Update

Hi Danzig Boyce

Thank you for your reply.

When should I expect any reply as I have received non?

Regards

Johan Lamprecht

Absa
Absa's reply26 Jul 2016, 09:28
Official

Dear Johan

We have escalated your matter for investigation and will furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Best regards,