1 reviews | Active since Jul 2016
No help with *****
<p>Hi, I am living overseas and somehow someone **********ly opened an account with MTN using my banking details (how this could happen I cannot understand). One amount of approximately R900 was already deducted during the end of June and ABSA (my bank) have up to date not helped me at all (I sent about 5-6 emails to several people including the Contact Centre, Thandeka Madlopha and Beverley Dooling from Bhs branch)</p> <p> </p> <p>They even told me that I should resolve the matter with MTN and they gave MTN my email address so that they could send me the account for the next payment of the ********** MTN account. </p> <p> </p> <p><br />This is unbelievable. Come on ABSA, you are my bank, I have nothing to do with MTN. Stop them deducting from my ABSA account and repay the money wrongly deducted.</p> <p> </p> <p>Regards</p> <p> </p> <p>Johan Lamprecht</p>
Dear Johan
Thank you for bringing this matter to our attention.
We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Johan
Thank you for bringing this matter to our attention.
We will investigate the matter and furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Hi Danzig Boyce
Thank you for your reply.
When should I expect any reply as I have received non?
Regards
Johan Lamprecht
Hi Danzig Boyce
Thank you for your reply.
When should I expect any reply as I have received non?
Regards
Johan Lamprecht
Dear Johan
We have escalated your matter for investigation and will furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Johan
We have escalated your matter for investigation and will furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Best regards,
