No help with credit card!

I app**** for a credit card and received an e-mail stating my card will be delivered in 5-7days. Even the bank told me the matter would be quick. I supp**** all documentation and was Fica'ed at the bank. I have called the call center 5times in the last 2weeks to get approval and have been told each time that the matter is with FICA and the credit card is still not on its way. I have been a client of ABSA'S for 11years with my salary paid into the same account and it is now taking them more than 2weeks to verify my details. Each time I am told some one will call me the same day and I should not lay a complaint I should wait another day. I need the credit card to pay for accommodation as my flight to go over seas is already booked. the longer I wait the more accommodation I lose out on. But no one cares or assists. All everyone does is blame Fica and promise me a call back that I never get. I am highly disappointed in the service levels of ABSA credit card division. Someone please help turn this situation around before I close all of my accounts and cancel this card. There are other banks that are willing to assist me.