No HELP what so ever!!!

My debit card broke and I went to the branch three weeks ago to have my card replaced.

I want then advised to wait by the consultant because of admin work he had to do. spent my entire break now waiting in line to be assisted but waiting for a consultant to finish his own stuff before he could attend to me.

I then called the contact centre hoping that the card would be delivered to me. I mean with all the technology in the world, you have failed me at the branch and now ABSA cannot deliver cards. none the less, i went back to the branch on Friday 24th November and asked for a card replacement.

This was done and i was asked advised the consultant of the withdrawal limit that would like and so forth and guess what this was not done. i am sitting with a withdrawal limit of ZERO, i mean what was the point of me going to the branch.

I tried using the internet banking option to increase my limit and it was unsuccessful. I call the contact centre and tried to use the IVR for help and the call cut by its self just after getting the prompt to increase the limit.

I then call the call centre & advise the consultant. The first consultant was not evening willing to help. I advised her that the IVR was not working and insisted that i go back to the IVR, she then transferred me to the internet banking staff. I spoke to Rajesh & advised him of what i wanted (increase my withdrawal limit). He explain to me the technical stuff however there was not resolution (Do not get the point of going technical with me if he could not resolve the matter). He then said that i should go back onto the IVR, the very same place where i got stuck and the same thing happened again.

Now i have to go back to the branch for the 3rd time for something that could have been resolved three weeks ago when i first visited the branch.

I dont think Absa values me as a customer & i think that i need to change banks. I cannot be taken from pillar to post for something as simple as this. I need to waste my precious time that could be used for business to attend such.

May i have someone who will help me through this process of changing banks. I would like to do this smoothly without having to make endless trips to the bank. its really sad that our relationship needs to end just because of something as simple as this.

I even stopped being frustrated over this. This does not even deserve the 1 star that i have given.

Disappointed customer.

Samukelo Ntuli Cell: ********** 763