PN
Priscilla N

1 reviews | Active since May 2013

11 Jun 2021, 16:12

No help, ******** taking our moneys

I received a debit order tried to reverse on the app and it got stopped and the amount no longer appearing on my debit orders. Worse it is on debi check which i thought was actually the safest method to prevent unknown debit orders yet i got it without even approval. Called the centre from 15:27 have been moved from pillar to post and get to be told i need to speek to the people who debited. So this actually means i might be stuck with unknown debit orders? For what exactly? It had a reference of PFHolding the amount of R299.00. I am told it had debited before so now a company can debit wrongfully then i do a reversal then they wait a month or so debit under de*****eck because that way i would not be able to stop it? I am told i should go to the company, I bank with absa and signed up with Absa not another company i expecr assistance from the bank not a company i do not even know. That time i called Planet fitness i was instead offered membership isntead of solving the issues. I can't be going up and down ,waste of time and money

0
Replies (1)
Absa
Absa's reply14 Jun 2021, 09:24
Official
Dear Priscilla Nembahe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care