NO HELP RECEIVED for an EFT that is unallocated due to incorrect reference

<p>On 29 Sep 2016 at 19:23:02, I made an EFT from my FNB Online Banking to beneficiary CIPC with the following account details: </p> <p>Bank: ABSA, Account Type: Transmission account, Account Name: CIPC, Account Number: ********** 017, Branch Name: Van der Walt Street, Payment ***.</p> <p>The reference number that I used ‘Manw0’ was incorrect and as result the funds have not been correctly allocated to my CIPC account. The correct reference that ought to have been used is Manwa0. As per my FNB the payment was successful but is possibly sitting in a suspense account unallocated. </p> <p>Please can you assist with correctly allocating the deposit to the CIPC account as per details above with the correct reference Manwa0.</p> <p>In total I have now spoken to two people at your call centre, sent three emails to: ********** ********** and ********** <p>Every single response was that I cannot be helped and I should contact FNB. FNB CANNOT ASSIST as the payment was successully made into the above account details! I look forward to hearing from you with a plausible resolution of an issue that I am dealing with for a week now. Very disappointed and frustrated that my query is being pushed from one department to another without resolution.</p>