No help no reply.

Item: Absa
Rating: 1
Author: Riette M

Send a request regarding my card expiring date whilst overseas. This was about a month ago. Being overseas this was quite urgent as one cannot just simply walk into an ABSA bank or merely ca customer service as I could not get international roaming.

I am back in SA for a a short time.

Yet I have heard nothing. No response to an emergency. Pathetic and dissatisfied.

Helpful (0)

Replies (3)

Absa's replyOfficial

25 Jul 2023, 09:06

Dear Riette Marais, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards,

Godfrey Ndou Customer Value Management

Best regards,

Absa's reply25 Jul 2023, 09:06

Official

Best regards,

Riette M's updateReviewer Update

25 Jul 2023, 10:11

Thank you for your quick response and call. Much appreciated.

Riette M's update25 Jul 2023, 10:11

Reviewer Update

Thank you for your quick response and call. Much appreciated.

Absa's replyOfficial

25 Jul 2023, 11:16

Dear Riette Marais,

We appreciate your comments.

Regards,

Godfrey Ndou Customer Value Management

Best regards,

Absa's reply25 Jul 2023, 11:16

Official

Dear Riette Marais,

We appreciate your comments.

Regards,

Godfrey Ndou Customer Value Management

Best regards,

No help no reply.

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