NO HELP FROM ***** DIVISION

I'VE BOUGHT A VEHICLE AT A DEALERSHIP WELL KNOWN IN BLOEMFONTEIN, I'VE FOUND OUT ABOUT 3 MONTHS LATER THE VEHICLE HAD ITS KILOMETERS TURNED BACK . AFTER CONTACTING MY LAWYER AND NOW BUSY WITH THE CASE, I HAD TO INFORM ABSA VEHICLE FINANCE DIVISION ABOUT THE ***** THAT HAS BEEN COMMITTED. AFTER I WENT TO AN ABSA BRANCH, I WAS HELPED VERY NICE BUT GOT NO ANSWER, AFTER PHONING FROM THE BRANCH THE VEHICLE FINANCE DIVISION WHOM NOBODY SEEMS TO KNOW WHO TO CONTACT, TOLD ME TO PHONE THE OMBUDSMAN, ANOTHER TIME WASTER . ITS BEEN A MONTH ALREADY AND THE ONLY MESSAGE AFTER 2 EMAILS I GOT BACK WAS THE FOLLOWING:

Thank you for your email. We are currently experiencing extremely high email volumes and we apologise for any inconvenience due to this. You may contact the Absa ***** Department on ***alternatively you may contact the dealership ombudsman on ********** as they will be able to assist you accordingly. Please accept our apologies for any inconvenience caused.

IT SEEMS LIKE THEY ARE NOT INTERESTED IN HELPING ME WITH MY ***** CASE, AND I AM LEFT PAYING AN AMOUNT AND INSURANCE ON A VEHICLE I CANNOT USE.

SO MY QUESTION IS, IS ANY BODY IN THEY'RE ***** DIVISION ACTUALLY WORKING, AND WHAT IS MY RIGHTS AS AN ABSA CLIENT, WHO NEEDS THEIR HELP NOW GOING TO DO??

ALSO ANOTHER THING ON THE FINANCE DEPARTMENT:

ON MY CONTRACT THERE IS NO KM READING PLACED ON THE CONTRACT, DOES THIS NOT INDICATE THAT SOMEBODY DID NOT DO THEIR WORK, SINCE THE KM READING IS NOT ON THE DEALERSHIP CONTRACT AS WELL?

I HAVE THE EVIDENCE TO SHOW MY VEHICLE HAD 90 000 KM SERVICE ON ITS SERVICE PLAN WITH 90 380 KM READING ON THE CLOCK AND THE DEALER NATIONAL SYSTEM, IN 2012, BUT I BOUGHT A VEHICLE WITH 86 000 KM IN 2017 DECEMBER, HOW IS THAT POSSIBLE? AND ALSO THE VEHICLE IS ACTING UP AS ONE THAT HAS ABOUT 400 000 KM ON? EVEN THE SAME DAY THE VEHICLE LEFT ME NEXT TO THE ROAD!

HOPEFULLY THE BANK WILL SEE THROUGH THIS DEALER AND HELP ANOTHER CLIENT NOT TO GO THROUGH THE SAME I'M GOING AT NOW.

CONCERNED A LOT