No help from any absa division

I mistakenly made a payment into a closed credit that is linked on my internet banking. I subsequently sent an email the customer care and got an automated response. I went into a branch and they told me to phone card division. They told me the money would reflect in my active credit card in 24hrs. This never happened. 2 days later I phoned back to card division and they told me to email missing payments. I have done that also with no response. 5 days later I still have no feedback or recourse no one seems to know what's going on, and I'm missing R1500. Does any body at absa actually know how to help their clients?