No help from all contact numbers

<p>I took out a study loan top up in Feb 2017, and selected a repayment option of paying only the interest and monthly fees. On the 20th March I receive a statement which shows that I need to pay the Capital + interest+ monthly fees. I called ***for clarity in this and was told to call ***and spoke to Elmarie who said she cannot help, refered me to 0 ********** 72 and spoke to Simon who also could not help and refered me to ********** where I was again refered back to ***then was refered to ********** where I was told i can't be helped and that I need to go back to 0861 877789. Who exctly deals with these kinds of issues? Don't people know what they are supposed to be doing? I'm being sent from pillar to post, when ABSA is at fault. I'M VERY DISAAPOINTED!</p>