1 reviews | Active since Apr 2014
No help from Absa while overseas
I went on holiday overseas with my wife end of last year. I have been to Namibia many times and always used my credit card to pay for everything and to draw money. I always provide dates/location for my travels. End of last year I tried to draw money,it failed. I tried every ATM in town from all types of banks.When I contacted ABSA via email to tell them I can't draw money, they assumed I didn't know what I was doing even though I was well aware of the daily limit&costs. Two days before returning to the RSA my credit card stopped working altogether,ABSA only phoned me on the day I was back in the RSA.Today, my credit card still gives the same error on mobile banking terminals at shops&restaurants and still ABSA hasn't told me what is wrong. If I had booked my car on my credit card, I would have missed the plane because I could not have paid the outstanding amount, would have no money to to check into a hotel and would most probably be detained because I could not pay the car rental agency. BEWARE! ABSA doesn't care about its clients, doesn't support them overseas as travellers, rather apply for another credit card at a reliable bank.
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
