NO HELP FROM ABSA OR CAPITEC ***** DEPARTMENTS = ABSA REF NO: [EC:6066f72d]

On the 08/06/2017 I did a transfer of R2000 from my ABSA account to a CAPITEC account as a deposit on an APPLE IMAC that I was buying from a company online called "APPLE - D's" that supposedly dealt with refurbished APPLE products.

After doing multiple checks online to try confirm that the company was legit, I was finally happy with what I had found so I paid the deposit. It was only the following afternoon once the computer hadn't arrived, on the 09/07/2017 that I realized that I had been ****med!!! I phoned ABSA straight away to try reverse the payment, but was told that they couldn’t help me and that I would need to contact their ***** department on the Monday the 12th, which I then did.

I was then told by the ***** department that I would need to rather email them to explain everything to them, I would also need to open a case of theft against the seller, as well as to do a certified affidavit. Once that was done, I would then need to send copies of everything through to them, as well as my personal and account information, and certified copy of my ID. Once that had been received they would forward it through to CAPITEC to reverse the payment.

Even though I had also sent through all the accused’s account details, proof of payment, as well as a copy of his ID, nothing ever happened for weeks?, so I ended up hounding them until I got an answer. I was then basically told by ABSA that it wasn't actually their problem anymore and that I would now need to rather contact CAPITEC’s ***** department myself?

I was then told by CAPITEC’s ***** department that it was now too late and they couldn’t help me, as the account had now been emptied?

I then did my own searches again as the seller was still running other similar ****s as well as using other CAPITEC accounts.

I contacted CAPITEC’s ***** department again to then give them the new details of the other accounts that he was using, as well as all the details of the other ****s. They confirmed that the accounts were currently active and that money had also recently been paid into the accounts, but still refused to help me or to refund me my money, as they said that it would need to be investigated first?

I just feel that if ABSA and CAPITEC’s ***** departments had acted immediately when they were first given the information, this could have been resolved and I would have gotten my money bac**** Instead they decided to rather beat around the bush for almost two months while the idiot still run around ******** everyone and got away scot free. To date, almost 9 months later I still haven’t ever had a reply back from ABSA or CAPITEC regarding this matter, or been refunded my money either?