AV
Ane V
1 reviews | Active since Nov 2012
24 Jan 2022, 08:25
NO help from Absa National Deceased Estates
We administrate deceased estates and requested from Absa in September 2021 to close the deceased's bank accounts. It is now FOUR (4) months later and it is still not done. We have phoned them the last 2 weeks every day to follow up and every day they have the same excuses. One of the excuses is that no one is attending to it. How can it take so long to close bank accounts??????????????
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Absa's replyOfficial
24 Jan 2022, 13:34 Dear Ene Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply24 Jan 2022, 13:34
Official
Dear Ene Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe