No Help from Absa

I bought airtime on the 25th of November from my Absa cellphone banking app, and I still didnt receive my R275 airtime, I phone Vodacom and they said the problem is on Absa's side. I phoned Absa complaints yesterday, they said it should be sorted shortly and gave me a Ref number. Still received nothing, this morning I phone the complaints line again, and they told me 3-4 working days. They are fast to take your money, by useless when it comes to service delivery. Once this **** is sorted I'm changing to FNB.