RB
Robin B
1 reviews | Active since Sept 2015
22 Jun 2020, 15:34
No help from ABSA!! Bad service!!
I have been trying to contact ABSA overdraft department, but cannot get through to speak to a consultant, gives me simple voice prompts that doesn't even work!! Been trying since last week Thursday. Finally I got a response, that didn't even help at all. Keep saying the system is down, Apparently, was told they will take down my details down and keep me up to date!!, still NO response. No email no call nothing as promised!!
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Absa's replyOfficial
22 Jun 2020, 16:30Dear Robin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Jun 2020, 16:30
Official
Dear Robin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care