1 reviews | Active since Oct 2017
No help for struggling customer concerning vehicle finance restructuring
I recently purchased a new vehicle through Ford Credit. Granted this issue started with them as they did not offer me all options for finance and gave me straight the 72 month 0 % residual option. But now I am frantically trying to restructure this deal to add a balloon payment as I will very soon be unable to pay as I earn erratic comission.
The restructuring department of Absa vehicle finance has only one person attending it and it always goes to voicemail. This is no help whatsoever to me as this is A huge issue i will no longer be able to support myself or my family. Please Absa help me remedy this urgent situation
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd