No help for small businesses

I went yesterday to Bay west mall @ ABSA to sort out my business acc after 30 in line they tell me they cant help me they phone and tell me that there 1 just way that they can help me is to book a appointment <br> <br> To see theme will take week and half <br> <br> no if you phone FNB with the same problem they ask you if they can come to you <br> <br> what is the reason that i have to wait week and half for them to help me <br> <br> acc ***