No help for over a month!

I received an international payment via Western Union, who has a division in ABSA.<br> <br> My client has sent me confirmation of this payment and I have requested this payment over a month ago, but haven't received anything yet.<br> <br> I have contacted ALL possible divisions in ABSA including their customer service department, Action Line (who are supposed to deal with unresolved queries), as well as called numerous number and spoken to various people. <br> <br> Either they never come back to you or they just tell you basically its none of their business. And I quote an email I received from ABSA now:<br> <br> \Good day Anton<br> <br> Your mail was escalated to me for my further attention. I apologize for our late response.<br> <br> <br> As it seems that this payment is pertaining to a Western Union payment then our department is not involved and I included the correct e-mail address of the department who is dealing with these payments.<br> <br> Kind regards | Vriendelike groete<br> <br> Kobus van Wyk | CIBW | Absa Forex Operations Investigations<br> Specialist<br> AbsaTowers North