LC
Lindie C

1 reviews | Active since Mar 2025

27 Mar 2025, 18:36

NO HELP

I am writing to inform you of an error regarding a payment made to your account. On [insert date], I accidentally made a payment of R1750 to Lottostar via my banking app, when the intended recipient was actually Lindie. The payment was processed through Paysharp, which I am not very fami**** with, and I did not realize the error until after the transaction was completed.

Unfortunately, my bank has informed me that they are unable to provide a formal proof of payment for transactions made through Paysharp. However, the payment is clearly visible on my bank statement, and I can provide you with details such as the date, the transaction reference number, and the amount.

I kindly request that you assist me by confirming the receipt of the payment for R1750 and advising on the next steps. If necessary, I am happy to provide my bank statement or any additional information that may be required to resolve this matter. They can't help.

0
Replies (3)
Absa
Absa's reply28 Mar 2025, 08:54
Official
Dear Lindie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Russell EdwardsCustomer Value Management

Best regards,

LC
Lindie C's update28 Mar 2025, 09:07
Reviewer Update
Hi

Thank you, my contact details ,***

Thank you
Kind regards
Lindie 
Absa
Absa's reply28 Mar 2025, 09:14
Official
Dear Lindie Thank you for reaching out. 

Please note the team is attending and we will keep you posted on the progress. Regards Russell EdwardsCustomer Value Management

Best regards,