No help.. Broken Promises.. Fed up!

<p>I joined ABSA rewards a week or 3 back and asked for a monthtly debit order to be deducted. ABSA deducted annualy. I have now called ABSA 3 times and have emailed 10 times to rectify this.. at my cost I might add,but still no luck! Today I spoke to a team leader at Absa rewards, Andre.. He promised to give me feedback before COB today.. needless to say... He did not make contact with me and broke his promise! I was warned about Absa rewards,but did not listen.. I want my refund.. my airtime and data spend back... also the little intrest accumilated on my annual debit order by COB on the 20th of April 2017. It will then be 8 days since my first point of contact and I dont know what the way forward is. I would also like a call from Andre's line manager to tell me what steps he is going to take to rectify Andre's poor customer service and lies. I am fed up!</p>