No help at all following a previous request for assistance on Hello Peter - 2 months later

<p>In December 2016 I contacted ABSA to assist with the changing of my debit order account details for my Personal Loan. I turned to Hello Peter as a last resort, but till today my account details have not been changed. A lady from Customer Relationship from ABSA called me about a week after the first complaint and promised that the details will be changed within 3 days. My debit order has not been changed and I am now 2 months behind on my payments. I need this issue sorted out today. Please call me as soon as possible, if this is not sorted out today I will go to the FSB and make a formal complaint against ABSA. This is the worst experience I have ever received from a bank and will never ever use ABSA again.</p>