No Help at all.

<p>My card was lost and got it replaced. First issue is. I had to use my old card number to log in to my online banking profile and could add recipients and pay them. </p> <p>Then the problems started. I cant load or pay new or current beneficiaries. Virgin just says it is a system problem IT is busy with it. Well two months later and still busy.</p> <p>Again I phoned that someone can assist and they said I had to use the new card number. The lady took me through the steps online. The new card could not be registered/reset or used as it give a system error that once again IT must sort out. Still 3 weeks ago. I tried logging in with the old card number and now it says account locked. Once again I phone only to get the exact same excuse. IT is working on the problem. They obviously have no worry about the client. I would have been fired if i did not sort out a problem after two months. On more than one occasion the call centre agent said email support. I did twice. Reply says my query will be handle within 24 hours. it takes them more than a week to answer and the last time they sent someone elses statement apologised that they took so long to send it. I notified them it was sent wrong, still to this day no reply and still no problem sorted out.</p> <p> </p> <p>I can even go on my account to see how much to pay. Maybe if i stop paying the will start calling me more.</p> <p>Really pathetic service.</p> <p> </p> <p> </p>