NO HELP AT ALL

I have a vehicle account with ABSA and due to financial difficulties was behind on my monthly payments. I was contacted by Elisha from ABSA repo dept in March 2017 and made an arrangement to pay my account monthly until settled. I stuck to my arrangements and have requested that he provide me with a settlement amount as i would now wish to settle my account. I spoke to Elisha last week Wednesday 06/09/2017 and he told me he wasn't in the office. I then contacted him again on Friday the 08/09/2017 and asked him to provide me with the settlement amount for my car which he said he'll log a call and should take about 3 working days to get. I sent him a message on Wednesday 13/09/2017 to check if he got any feedback regarding the settlement of my vehicle and he read my message and never responded to my request. I have phoned Elisha again today and when i call him he tells me he'll only log it on Monday as he is not in the office. I have been to the bank to try and get help and when i got to the bank i was given the phone to speak to a consultant to which i was advised they could not assist because the account was with the collections department and they could not transfer or provide me with the direct number for the collections department. It seems the only contact person's details i have is Elisha who is never available to help me. I do not want to incur further charges on this account, i was being harassed for payment but ow that i want to settle the account i'm being given the run around.