1 reviews | Active since Jun 2011
NO HELP AT ABSA LIFE DEPRTMENT
So today the 04 December 2023 , I decided I need to go to the Absa Branch in Bellville Sanbel branch. Thinking i will be helped so much quicker using the Telephonic services to call to your Absa life call centre since each time i call from a private / external number i am put on hold for waiting periods a lot of times exceeding the 1 hour periods ( and That's just on the phone ). Today i experience the same thing but this in the branch where i was on the phone for a period of 47 minutes before I had to leave to get to a meeting. I would like to know , why does it seem like the service levels in one of the biggest and apparently best banks in the country has gotten so bad ? Is client service no longer important ? Absa are you even taking your clients seriously anymore ? I'm not even angry anymore, I am truly disgusted and disappointed at how the sense of urgency and client service has drop.
It was confirmed that my policy will be going off the 27th December 2023 , however i have checked my bank statements and have been waiting for the absa life policy to go off. Today is the 29th December and I have just checked my bank statement again at 09:56am just to make sure that i haven't missed anything. And have made sure there is more than enough money in my account for it. this is my account for daily use now and my absa life is the only debit order that has not gone off yet.
Can you please advise as to when the debit order will go off as i am waiting , remember i only had one request and that is for the debit order to be re-instated please with immediate effect as i don't want my policy to lapse at all.
That is my only request.
I trust all is in order
Kind Regards
Tyronne Harker
It was confirmed that my policy will be going off the 27th December 2023 , however i have checked my bank statements and have been waiting for the absa life policy to go off. Today is the 29th December and I have just checked my bank statement again at 09:56am just to make sure that i haven't missed anything. And have made sure there is more than enough money in my account for it. this is my account for daily use now and my absa life is the only debit order that has not gone off yet.
Can you please advise as to when the debit order will go off as i am waiting , remember i only had one request and that is for the debit order to be re-instated please with immediate effect as i don't want my policy to lapse at all.
That is my only request.
I trust all is in order
Kind Regards
Tyronne Harker