DG
Daniel G
1 reviews | Active since Nov 2020
21 Dec 2020, 12:45
No help at ABSA
From the first of December 2020 i can't close my tjek account at absa. From headquarters to local branch no help. The one tells me that the branch cannot close it then the next day the other one tells me the branch must close it!!! I phoned customers complaints, the lady just put the phone down. I've been 30 years with absa and that's the way they treat you. Disgusting!!!!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
21 Dec 2020, 14:59Dear Daniel Grobler Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards, Rezona Louw Group Customer Care
Absa's reply21 Dec 2020, 14:59
Official
Dear Daniel Grobler Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards, Rezona Louw Group Customer Care
DG
Daniel G's updateReviewer Update
12 Jan 2021, 09:41Absa you closed my account....but i still get statements from you....I tried to phone.....i wrote a letter which you rep**** by telling me a agent would call me....you didn't mention which year.....Most Unprofessional people i have dealt with in 45 years...
DG
Daniel G's update12 Jan 2021, 09:41
Reviewer Update
Absa you closed my account....but i still get statements from you....I tried to phone.....i wrote a letter which you rep**** by telling me a agent would call me....you didn't mention which year.....Most Unprofessional people i have dealt with in 45 years...