No help and poor service

Very very bad service. Firstly my daughter was notified that her account is in arrears and she needed to provide proof of insurance. We did so but the matter continued. We were forced to go to a branch to sort it out. We were told matter is resolved but it was not as it appears. We tried to call for a settlement figure and we were exposed to very cold and unsympathetic service by Reneilwe and Lauren Nkunu.[16-10-23 @ about 14:00].Even after explaining my daughter's medical condition and her explaining it they refused to help.My daughter felt so embarrassed and helpless. I am horrified by such inconsiderate people working in customer service .