No HELP AGAIN

Item: Absa
Rating: 1
Author: shannon A

my mom is a ABSA client who requires assistance with transactional history statements printed, every time she goes to ABSA MALL AT REDS , the customer service people keep rejecting to help her sending her to online banking, she is unable to retrieve this, therefor she visits the bank. The agents at branch are useless and branch manager no where to be found. Sent to ATMS the ATMS not working. No HELP AGAIN.

Helpful (0)

Replies (3)

Absa's replyOfficial

05 Mar 2026, 15:05

Dear Customer Thank you for bringing this matter to our attention and we apologise for the inconvenience caused, your reference number is C-***4. Kindly provide us with your mum’s ID number and the account number to log a formal complaint for investigation. I am looking forward to your response. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply05 Mar 2026, 15:05

Official

Best regards,

shannon A's updateReviewer Update

05 Mar 2026, 15:19

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shannon A's update05 Mar 2026, 15:19

Reviewer Update

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Absa's replyOfficial

05 Mar 2026, 17:38

Dear Customer

Thank you for the information.

Please take note that we will send the message directly to her.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

Absa's reply05 Mar 2026, 17:38

Official

Dear Customer

Thank you for the information.

Please take note that we will send the message directly to her.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,

No HELP AGAIN

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