RK
Ria K

1 reviews | Active since Mar 2015

24 Mar 2015, 16:16

No help after victims of ********** settlement

In October 2014 we traded in our Suzuki Kizashi at our local Suzuki branch in Emalahleni. It soon became apparent that the settlement of the vehicle with ABSA was not being finalised and we were still being billed on a monthly basis.<br> <br> After many fights with the dealer it was revealed that a major ***** case was opened as we were not the only victims this had happened to. We then appealed to ABSA first via phone and then via e-mail as we were still being billed for this vehicle, which has in the mean while already been resold by Suzuki with financing done by Wesbank.<br> <br> To date following further e-mails and phone calls to the not very helpful help desks where we have had to explain the entire sordid mess about 90 times by now this matter has still not been resolved and we are still paying for this vehicle.

0
Replies (1)
Absa
Absa's reply08 Apr 2015, 10:48
Official
Hello RiaK,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd