No help after 4 calls and an hour of holding

I made a large transfer from South Africa to France from an ABSA branch. For some reason the transfer did not go through, but the money is missing from my ABSA account nonetheless.<br> <br> From France, I've been trying to call ABSA to find out what is going on and where my money is. I follow the menu to \Payments out of South Africa\", then, after holding for about 10 minutes, finally someone answers, who then tells me that I've reached the department for \"Payment into South Africa\", but they will transfer me to the correct department. I then hold for another few minutes, until my call is eventually cut off.<br> <br> I've phoned 5 times now from France and I've spent more than an hour holding the line . This has cost hunderds of rands by now and I've still not received a drop of actual assistance from ABSA, and I am running out of ideas on how I will ever find out what happened to my money.<br> <br> I am incredibly put off by the low quality of customer support that I'm getting from ABSA on this and I can only hope that they will do something to correct this soon."