No Help after 16 phone calls

Trying to reach someone to help me with the block on my business account for the last 2 days and about 16 phone calls was made. The lady helping me is me Z Nitimane. She told me yesterday that all fica documents is with her and she will take a look this morning. I need to make payments urgently but I get the error of not verified and indentified. Some of the consultants told me this means my fica is not updated. On the internet banking I see a message that there is no Fica documents outstanding...Me Z Nitimane also confirmed it yesterday but my account is still locked. I phoned her twice today with no luck. No answer. Left messages. She have not come back to me but I do not have time as my documents is in order. How can Absa lock my account if everything on my side is in order. Frustrated customer....Magda