TW
Tersia W

1 reviews | Active since Feb 2011

30 Jun 2015, 08:14

no help

I sent an email yesterday to two email adresses in Absa not one rep**** in 24 hours. I am quite upset with what happened yesterday with the pebble.I was<br> busy with 2 transactions on the pebble and both times the app closed<br> on its own while bust with a transaction.On the customer's phone it<br> shows the payment went through on my side it didnt.I had to give the<br> goods to the customer as the transaction went through.Try to phone the<br> helpdesk no answer as its not business hours.When i got my statement<br> it shows payment decline.Now you guys are going to fix this problem as<br> I am not going to loose R220.I want my money paid to me as the client<br> have the stock.I cant use the helpline after 1 o clock and it shows the transaction went through.

0
Replies (1)
Absa
Absa's reply30 Jun 2015, 12:26
Official
Hello ters6286,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd