DK
Daniel K

1 reviews | Active since Oct 2012

18 Aug 2016, 07:49

No guarantee of service

<p>Why should you wait 4 days with no reponse to a personal loan application?</p> <p>A service you are paying for, you need to follow up on with a call that is 20 minutes long, that you are also paying for, to be told they will get back to you before the end of the business day.<br />Furthermore, you've got no proof of the call and the consultant cannot send an confirmation email.</p>

0
Replies (1)
Absa
Absa's reply18 Aug 2016, 12:39
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd