No formal handover

To whom it may concern

Does your organization understand the meaning of a handover. If I was an Individual client it wouldn't be a problem but for a business client to try set up an appointment with their relationship banker only to find out she's no longer handling the account and I must to contact the branch to find out who's sitting with my account is ridiculous. The only time I get to know who my account is sitting with is when I get on this platform and someone formally introduces themselves because of complaining. I tried calling Absa Maponya mall branch but it keeps getting disconnect when being transferred to Cedrick to find out who the account is with.